Shipping
Every Wagon order ships free from our fulfilment warehouse in the United States. Nothing is shipped from overseas.
How long it takes
1 to 2 business days — from the moment you order to the moment it is at your door.
Orders placed during the day go out the same day; orders placed late go out the next morning. Where you are in the continental United States decides whether it lands on day one or day two.
Tracking
You get a tracking number by email on the day your order leaves the warehouse. If 2 business days have passed and you have not received one, email hello@wagonpet.com and we will find out why.
Where we ship
We currently ship to the continental United States only. Alaska, Hawaii and international destinations are not available yet. If you place an order from outside our shipping area we will contact you and refund it in full.
When something goes wrong
Carriers are occasionally late, and weather and holiday periods make it worse. We cannot control transit once a parcel is handed over, but we can chase it, and we will. Email us and we will get you an answer or a replacement.
If a parcel is confirmed lost by the carrier, we send a replacement at our cost. You do not pay twice.
Wrong address
Check your address at checkout. If you spot a mistake, email us within a few hours and we can usually correct it before the parcel leaves. Once it has shipped we cannot redirect it, but the refund policy still protects you.