Refund policy

Thirty days. No arguments.

You have 30 days from the day your order is delivered to decide whether you want to keep it.

How it works

Email hello@wagonpet.com with your order number and tell us you would like a refund. You do not need to explain why. We confirm within one business day and refund to your original payment method.

You can use it first

This is the part most policies leave out, so we will be direct about it: you do not need to return the cover unused or in perfect condition. Put it in your car. Take your dog somewhere muddy. Wash it. If it is not right for you after that, you still get your money back. A guarantee you cannot test is not a guarantee.

If it does not fit your car

Same terms. Email us within 30 days and we refund the cover in full.

Timing

Refunds are issued within 2 business days of us confirming your request. Depending on your bank or PayPal, the money can take a further 3 to 10 business days to appear on your statement. That part is outside our control.

Damaged or wrong item

If your order arrives damaged or is not what you ordered, email a photo to hello@wagonpet.com. We send a replacement or refund you in full, whichever you prefer. You will not be asked to pay return shipping.

Cancelling before it ships

Email us as soon as you can. If the order has not left the warehouse we cancel it and refund you the same day. If it has already shipped, the 30-day guarantee above applies instead.

Questions

hello@wagonpet.com — we answer every email.