Privacy Policy
Last updated 12 August 2026.
Wagon is an online store operating at wagonpet.com. This page explains what personal information we collect, why, and who else sees it. We have tried to write it in plain English rather than boilerplate.
What we collect
- When you order: your name, email address, shipping address, phone number if you provide one, and the contents of your order.
- Payment details: handled entirely by our payment provider. We never see or store your card details.
- When you browse: your IP address, browser and device type, referring page, and which pages you viewed. This is collected through cookies and similar technologies.
- If you email us: whatever you choose to write, plus your email address.
Why we collect it
To take and fulfil your order, to send you order and shipping confirmations, to answer your emails, to detect fraud, and to understand which of our ads and pages work. We do not sell your personal information.
Who else sees it
Only the companies we need to run the store:
- Shopify — hosts this store and processes orders.
- PayPal — processes payments. Their own privacy policy governs what they do with your data.
- Our fulfilment partner and the shipping carrier — receive your name and delivery address so your order can be packed and delivered.
- Meta (Facebook and Instagram) — we use the Meta pixel and the Conversions API to measure our advertising. They record that you visited this site, the pages and products you viewed, and whether a purchase happened — together with hashed identifiers (such as a scrambled version of your email) used to match this activity to an ad account. We share this so our ads reach people more accurately; Meta's own data policy governs what they do with it. You can limit this in your Meta ad settings, through Facebook's “Off-Facebook Activity” controls, or by blocking third-party cookies.
Where your data goes
Wagon is operated from Israel, and our service providers are based in the United States and elsewhere. Ordering from us means your information is transferred and processed outside your country of residence.
How long we keep it
Order records are kept for as long as we are required to for accounting and tax purposes. Marketing contacts are kept until you unsubscribe.
Your choices
You can ask us to show you what we hold about you, correct it, or delete it. Email hello@wagonpet.com and we will respond within 30 days. Note that we may need to keep order records even after a deletion request, where the law requires it.
Depending on where you live you may have additional rights, including the right to opt out of the sale or sharing of personal information. We do not sell personal information, but you can still email us to opt out of ad measurement.
Marketing email
We only email you about your order unless you opt in to more. Every marketing email has an unsubscribe link, and it works.
Children
This store is not intended for anyone under 16 and we do not knowingly collect their information.
Changes
If we change this policy we update the date at the top. Material changes will be announced on this page.