Contact
Talk to a person
There is no phone tree and no chatbot. Email us and a person reads it.
When we reply
Within one business day, and usually faster. If you have not heard from us in two, send it again — something went wrong on our end, not yours.
What to include
Your order number if you have one. For anything damaged or wrong, a photo saves us both a round of emails.
The three things people ask most
- Where is my order? Tracking is emailed the day it ships. See our Shipping Policy.
- I want to return it. 30 days, no explanation needed, and you can have used it first. See our Refund Policy.
- Will it fit my car? Use the fit finder on the product page. If it turns out not to fit, we refund it.
Business details
Wagon is a trading name of a sole trader registered in Israel. Orders ship from a fulfilment warehouse in the United States. For our full terms see Terms of Service.